Terms & Conditions — kr99 Bangladesh

1 Introduction & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and kr99 ("kr99", "the Platform", "we", "us", "our") governing all access to and use of the kr99 online casino and sports betting platform, accessible at https://kr99.io and any associated mobile interface.

By registering an account, making a deposit, placing a bet, or otherwise using any feature of the kr99 platform, you unconditionally confirm that you have read these Terms in full, that you understand their content, and that you agree to be legally bound by them. If you do not agree with any provision of these Terms, you must immediately cease using the platform and close your account.

kr99 reserves the right to update or amend these Terms at any time. Continued use of the platform after any such update constitutes acceptance of the revised Terms. Players are encouraged to review this page periodically to remain informed of any changes.

2 Eligibility Requirements

To register and maintain an account on kr99, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. kr99 enforces a strict minimum age policy and will not permit any person under the age of 21 to create an account, make a deposit, or place a wager under any circumstances.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity) acting on your own behalf.
• You must be accessing and using kr99 from a jurisdiction in which online gambling is not explicitly prohibited under applicable local law.
• You must not be a current employee, contractor, officer, director, or immediate family member of a current employee or contractor of kr99 or any of its affiliated software or payment partners.
• You must not be listed on any government-issued self-exclusion register or have been subject to a gambling ban in any jurisdiction.
• You must have only one active kr99 account. Maintaining multiple accounts is strictly prohibited.

3 Account Registration & KYC

To access the real-money features of kr99, you must complete the account registration process. During registration you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid email address or mobile number.

Know Your Customer (KYC) Verification is mandatory at kr99 before any withdrawal request is processed. KYC verification may also be triggered at other points during your account's lifecycle at kr99's discretion. To complete KYC, you must submit one or more of the following valid documents:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh passport
• Bangladesh driving licence
• Proof of residential address (utility bill, bank statement — dated within 90 days)

kr99 processes KYC submissions promptly during Bangladesh Standard Time (BST, UTC+6) business hours. You will be notified by email or in-platform notification once your verification is complete. kr99 reserves the right to request additional documentation if the initial submission is insufficient or unclear.

You are solely responsible for maintaining the confidentiality of your account password and for all activity conducted from your account. kr99 will not be liable for any losses arising from unauthorised access to your account where such access was made possible by your failure to keep your credentials secure.

4 Deposits, Withdrawals & Payment Methods

All financial transactions on kr99 are denominated in Bangladeshi Taka (BDT ৳). kr99 supports the following payment methods for deposits and withdrawals:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Cards: Visa, Mastercard
• Bank Transfer: Dutch-Bangla Bank

Deposits are credited to your kr99 BDT ৳ wallet promptly following confirmation by the payment provider. kr99 does not impose fees on deposits or withdrawals made via supported local payment methods; however, your payment provider may apply their own transaction charges, for which kr99 accepts no responsibility.

Withdrawal Conditions: Withdrawals will only be processed to a payment method that has been previously used to make a deposit on the same account, or to a method that has been verified as belonging to the same account holder through the KYC process. kr99 reserves the right to apply a standard processing review period before releasing withdrawal funds. Minimum and maximum withdrawal amounts are published in the kr99 cashier section and may be subject to change.

kr99 reserves the right to void bets, reverse deposits, or withhold withdrawals if there is reasonable evidence of fraudulent activity, payment fraud, or violation of these Terms in connection with a financial transaction.

5 Bonuses, Promotions & Wagering Requirements

kr99 offers a range of bonuses and promotional offers to eligible account holders from time to time, including but not limited to welcome bonuses, deposit match bonuses, free spins, free bet credits, cashback offers, and seasonal promotions tied to events such as BPL season, IPL fixtures, T20 World Cup tournaments, Eid celebrations, and Pohela Boishakh.

All bonuses and promotions are subject to the following general conditions unless explicitly stated otherwise in the individual promotion's specific terms:

• Bonuses are available to players who have completed account registration and, where applicable, KYC verification.
• Each bonus is subject to a wagering requirement, expressed as a multiplier of the bonus amount (e.g., 20x). Bonus funds and any winnings derived from them cannot be withdrawn until the wagering requirement is fully met.
• Wagering requirements must be completed within the time period specified in the individual promotion's terms. Bonus funds remaining at expiry will be removed from the account.
• Not all games contribute equally to wagering requirements. Slot games typically contribute 100%; live casino games, table games, and sports bets may contribute at a lower percentage as specified per promotion.
• A player may hold only one active bonus at a time unless explicitly permitted by the promotion's individual terms.
• kr99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

6 Game Rules & Betting

All casino games available on kr99 are supplied by licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own individual rules, which are accessible within the game interface itself. Players are responsible for familiarising themselves with the rules of any game before wagering real money.

All game outcomes on kr99 are determined by certified random number generator (RNG) systems that have been independently tested and audited for fairness. kr99 does not manipulate game outcomes in any way. Published return-to-player (RTP) percentages reflect the theoretical long-term average across a very large number of rounds and do not guarantee individual session results.

With respect to sports betting and cricket wagering, the following additional rules apply:

• All bets are accepted subject to available market liquidity and kr99's stake limits, which may vary by event, market, and individual account.
• Once a bet is confirmed and a bet reference number is issued, that bet cannot be amended, transferred, or cancelled by the player.
• In the event of a match being abandoned, postponed, or voided, bets will be settled in accordance with the specific sport's settlement rules as published in the kr99 sportsbook help section.
• kr99 reserves the right to void any bet placed on an event where the result was known at the time of placement, or where there is evidence of match manipulation.
• kr99's decision on the settlement of all bets is final and binding.

7 Prohibited Conduct & Fair Use

The following conduct is strictly prohibited on the kr99 platform. Engaging in any of the following activities will result in immediate account suspension, forfeiture of all balances and bonuses, and may be reported to the relevant authorities:

• Registering or operating more than one kr99 account, whether individually or in coordination with another person.
• Providing false, inaccurate, or misleading information during registration or KYC.
• Using automated bots, scripts, macros, or any form of artificial intelligence to place bets or interact with games.
• Exploiting software bugs, errors, latency, or pricing discrepancies to gain an unfair advantage.
• Colluding with other players at live dealer tables or in any format where player interaction could influence outcomes.
• Engaging in fraudulent chargebacks or payment disputes with your bank or mobile banking provider after using deposited funds for wagering.
• Using a payment method that does not belong to you or that has not been authorised for use by its legal owner.
• Any activity that constitutes money laundering, terrorist financing, or any other financial crime under applicable Bangladesh law.
• Attempting to access the kr99 platform using VPN, proxy, or other IP-masking technology to circumvent geographic restrictions.

8 Account Suspension & Termination

kr99 reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice if kr99 has reasonable grounds to believe that the account holder has breached any provision of these Terms, engaged in prohibited conduct, or poses a risk of financial, legal, or reputational harm to kr99.

In the event of account closure due to a breach of these Terms, kr99 may withhold any balance remaining in the account pending investigation. Where a breach is confirmed, balances may be forfeited in whole or in part as appropriate to the nature of the breach.

Players may voluntarily close their account at any time by contacting kr99 customer support via live chat or WhatsApp. Voluntary account closure requests will be processed within a reasonable timeframe during BST business hours. Any verified real-money balance remaining at the time of voluntary closure will be returned to the player's verified payment method after standard KYC checks.

Self-exclusion requests are treated as a separate and heightened form of account closure. Please refer to Section 9 (Responsible Gaming) for details on the self-exclusion process.

9 Responsible Gaming & Player Protection

kr99 is genuinely committed to the wellbeing of its players. Gambling is intended to be an enjoyable leisure activity. If gambling is causing you financial stress, relationship difficulties, or emotional harm, kr99 encourages you to use the responsible gaming tools available in your account settings and to seek support.

The following responsible gaming tools are available to all kr99 account holders at no charge:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your kr99 wallet.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Reality Check Notifications: Receive regular on-screen reminders of the time and money you have spent during a session.
• Cooling-Off Periods: Temporarily suspend your ability to deposit or wager for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Permanently or indefinitely close your account with kr99. Self-exclusion requests are irreversible for their specified duration and cannot be overridden by the player during that period.

For further guidance on responsible gaming, please visit our dedicated Responsible Gaming page. If you believe you have a gambling problem, please stop playing and contact a support organisation. kr99 customer support is available 24/7 via live chat and WhatsApp to assist with responsible gaming tool activation.

10 Privacy & Data Protection

kr99 collects, processes, stores, and protects your personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By accepting these Terms, you also accept the kr99 Privacy Policy as it applies to your use of the platform.

All data transmitted between your device and kr99's servers is protected by 256-bit SSL encryption. Personal data collected during registration and KYC is used solely for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the delivery of kr99 services. kr99 does not sell personal data to third parties for marketing purposes.

For full details on the types of data collected, the purposes of processing, data retention periods, and your rights as a data subject, please refer to the Privacy Policy.

11 Intellectual Property

All content on the kr99 platform — including but not limited to the kr99 brand name, logo, website design, page layouts, text content, graphics, game interfaces, software, and underlying code — is the exclusive intellectual property of kr99 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the kr99 platform solely for personal entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, reverse engineer, or otherwise exploit any part of the kr99 platform or its content without express prior written consent from kr99.

Third-party game content remains the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). All rights reserved by their respective owners.

12 Limitation of Liability

To the maximum extent permitted by applicable law, kr99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the kr99 platform, including but not limited to:

• Loss of winnings, revenue, or profits as a result of technical malfunctions, server outages, or connectivity issues beyond kr99's reasonable control.
• Loss or corruption of account data.
• Unauthorised access to your account resulting from your failure to maintain credential security.
• Interruptions to service caused by maintenance, upgrades, or circumstances beyond kr99's reasonable control including natural disasters, civil unrest, or network infrastructure failures.
• Any decisions made by you based on information displayed on the kr99 platform.

kr99 makes no warranty, express or implied, regarding the uninterrupted or error-free operation of the platform. The platform is provided on an "as is" and "as available" basis. Where a technical error results in an incorrect game outcome or settlement, kr99 reserves the right to void the affected round or bet and return the wagered amount to the player's account.

13 Amendments to These Terms

kr99 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, kr99 will endeavour to provide reasonable notice to active account holders via in-platform notification or email to the address registered to the account.

The revised Terms will take effect from the date they are published on this page. The "Last updated" date at the top of this document will be revised accordingly. Your continued use of the kr99 platform after the effective date of any amendment constitutes your unconditional acceptance of the revised Terms.

If you do not accept the revised Terms, you must stop using the platform and request account closure via kr99 customer support. Pending balances will be handled in accordance with Section 8 of these Terms.

14 Governing Law & Disputes

These Terms shall be interpreted and governed in accordance with generally accepted principles of international online gaming law and such applicable law as governs the operation of the kr99 platform.

In the event of a dispute between you and kr99 relating to these Terms or your use of the platform, you are encouraged to first contact kr99 customer support to seek an informal resolution. kr99's support team is available 24/7 and will endeavour to resolve all complaints promptly and fairly.

If a dispute cannot be resolved informally, kr99 will engage in a formal complaint review process. You will be notified of the outcome of any formal complaint review in writing within a reasonable timeframe. kr99's determination on any dispute relating to game outcomes, bet settlement, bonus eligibility, or account status is final and binding.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require assistance with your kr99 account, please contact the kr99 customer support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the kr99 platform
• WhatsApp: Available 24/7

Support is provided in English. Response times may vary depending on query volume, but kr99 aims to respond to all email and formal complaint submissions within 48 hours during Bangladesh Standard Time (BST, UTC+6) business days.

These Terms & Conditions were last reviewed and updated on 1 January 2026. This document supersedes all prior versions published on this page.