kr99 Frequently Asked Questions

bKash deposits on kr99 are typically credited to your account balance within 5 to 15 minutes during normal operating hours. During peak periods — such as BPL match days or major tournament nights — processing may occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact kr99 live chat with your bKash transaction ID and our team will resolve it promptly.

Yes, kr99 supports deposits via Nagad, Rocket, and Upay in addition to bKash. The deposit process is identical for all mobile banking methods: select your preferred provider in the Deposit section, transfer funds to the provided kr99 account number, and submit the transaction reference. Dutch-Bangla Bank, BRAC Bank, and several other Bangladeshi banks are also supported for direct bank transfers.

The minimum deposit on kr99 is ৳200 BDT for mobile banking methods including bKash, Nagad, Rocket, and Upay. Bank transfer minimum deposits may vary by institution but are generally ৳500 BDT or above. There is no maximum deposit limit set by kr99, though individual payment providers may impose their own daily transaction caps which you should check with your mobile banking provider.

The minimum withdrawal on kr99 is ৳500 BDT. Withdrawals are processed to the same payment method used for the most recent deposit, in line with anti-money laundering best practices. To withdraw, navigate to the Cashier section, select Withdraw, choose your payment method, enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal can be processed.

kr99 processes withdrawal requests within 1 to 4 hours for mobile banking methods such as bKash and Nagad on business days. Bank transfer withdrawals may take 1 to 3 working days depending on your bank. Withdrawals submitted during weekends or public holidays in Bangladesh may take slightly longer. Fully verified accounts receive priority processing over unverified ones.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus amount before the resulting winnings can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before the bonus converts to withdrawable funds. kr99 clearly states the wagering requirement for every bonus on the individual promotion page.

Yes, kr99 bonuses carry an expiry period that begins from the date the bonus is credited to your account. The specific expiry window varies by promotion — typically ranging from 7 to 30 days — and is stated clearly in the bonus Terms and Conditions. If you do not complete the wagering requirement within the expiry window, the remaining bonus balance and any associated winnings will be forfeited automatically.

kr99 does not charge any platform fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges according to their standard service rates. These third-party fees are outside kr99's control. Always check your payment provider's current fee schedule before initiating a large transfer.