Responsible Gaming at kr99 Bangladesh
Gaming should be entertaining — a source of fun, excitement, and the thrill of cricket betting or a well-played slot session. kr99 is deeply committed to making sure every player across Bangladesh enjoys the platform in a safe, controlled, and healthy way. Our responsible gaming framework gives you the tools to stay in control at all times.
Our Commitment to Every Player
At kr99, responsible gaming is not a legal checkbox — it is a fundamental part of how we operate. We believe that the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh enjoy gaming as a leisure activity, and we want to keep it that way for every single one of them.
kr99 provides a comprehensive suite of responsible gaming tools that allow players to set boundaries on their deposits, session durations, and overall platform access. These controls are available directly within your account dashboard and can be activated at any time, with no waiting period for restrictions that limit your activity.
We enforce a strict 21+ age verification policy on every account registered on the kr99 platform. No player under the age of 21 is permitted to deposit, wager, or withdraw funds. Our KYC process requires valid identity documentation — including Bangladesh NID, passport, or driving licence — and all accounts are reviewed before full access is granted.
The kr99 Safe Play Pledge
Core Responsible Gaming Principles
Every feature of the kr99 platform is designed with player safety as a foundational priority, not an afterthought.
Strict 21+ Age Verification
Every player registering on kr99 must complete full KYC identity verification confirming they are 21 years of age or older. We verify Bangladesh NID, passport, and other government-issued documents before granting full account access. Underage accounts are closed immediately upon discovery and all associated balances are handled in line with our underage account policy.
Deposit Limit Controls
kr99 players can set daily, weekly, or monthly deposit limits in BDT ৳ directly from their account dashboard. Once a limit is set, it takes effect immediately. Reductions to an existing limit apply right away, while increases are subject to a mandatory cooling-off period to protect players who may be acting impulsively. Limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.
Session Time Limits
Players can define maximum session durations to prevent uninterrupted extended play. Once your pre-set session time is reached, kr99 will alert you and, if configured, automatically end the session. Regular play-time reminders are also available, prompting you to take breaks and step away from the screen — a simple but effective habit for healthy gaming.
Self-Exclusion Programme
If you feel that gambling is becoming a problem, kr99's self-exclusion tool allows you to suspend your account for a defined period — ranging from 30 days to a permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets, and you will be removed from all kr99 marketing communications. Contact our 24/7 support team to activate self-exclusion immediately.
Time-Out & Cooling-Off Periods
A time-out is a shorter break from gaming — available in durations of 24 hours, 48 hours, 7 days, or 30 days. Unlike permanent self-exclusion, a time-out allows you to return to kr99 after the break period has elapsed. Time-out requests submitted by players take effect within minutes, with no bureaucratic delay. We encourage all players to use this tool proactively whenever they feel they need a pause.
Loss Limit & Wager Limit Tools
Beyond deposit controls, kr99 also offers loss limits — capping the total amount you can lose within a specified time frame — and wager limits that restrict the maximum stake per individual bet or game round. These tools work in combination with deposit limits to give you a comprehensive financial safety net, ensuring that a single session can never exceed the boundaries you have defined for yourself.
How to Use kr99's Safety Tools
All of kr99's responsible gaming tools are accessible through the Responsible Gaming section of your account dashboard. The process is straightforward: log in, navigate to Account Settings, and select the Responsible Gaming tab. From there, you can configure any combination of deposit limits, wager limits, loss limits, session time reminders, time-outs, or self-exclusion — all in English, all within seconds.
Access Your Dashboard
Log in to your kr99 account and navigate to Account Settings in the top right menu. Select the Responsible Gaming tab to view all available tools in one place.
Set Your Limits
Choose your preferred limits — daily deposit cap in BDT ৳, weekly loss limit, maximum session duration, or single-bet wager ceiling. Enter the value and confirm. Restrictions apply immediately.
Activate Time-Out if Needed
If you want a short break, select Time-Out and choose your preferred duration: 24 hours, 48 hours, 7 days, or 30 days. Your account will be suspended immediately and reactivated automatically when the period ends.
Self-Exclude for Longer Breaks
For a longer break of 30, 60, 90 days, or permanently, choose Self-Exclusion. This removes your access completely and stops all marketing. Contact our 24/7 support team to confirm and activate this option instantly.
Need Help Right Now?
If you feel that your gambling is out of control and you need immediate assistance, please contact the kr99 support team via 24/7 live chat or WhatsApp. Our trained support agents will help you activate self-exclusion immediately and can direct you to professional support resources. You do not need to wait — help is available around the clock, every day of the year.
Understanding Problem Gambling
Gambling is a popular leisure activity enjoyed responsibly by millions of people. However, for a small number of individuals, gambling can become problematic — causing financial, emotional, and social harm. kr99 takes this reality seriously and provides resources to help players understand the difference between recreational gambling and problem gambling.
Responsible gambling means betting within your means, treating it as entertainment rather than a source of income, never chasing losses, and maintaining balance between gaming and the rest of your life. If gambling begins to interfere with your work, relationships, finances, or mental health, it is time to seek support. kr99 is here to help you do that — no judgment, no barriers.
Warning Signs of Problem Gambling
Being aware of the early warning signs is the first step toward getting help. If any of the following patterns apply to you or someone you know, please reach out to kr99 support or a professional counselling service.
Chasing Losses
Placing larger bets to recover money lost in previous sessions, rather than accepting losses as part of normal gameplay, is one of the clearest indicators of unhealthy gambling behaviour.
Gambling Beyond Your Means
Using money earmarked for rent, food, bills, or other essential expenses to fund gambling activity is a serious warning sign that should not be ignored. Always play only with discretionary funds.
Hiding Gambling Activity
Concealing the extent of your gaming sessions or winnings and losses from family members or close friends can indicate that you recognise your gambling behaviour has gone beyond what is socially acceptable to you.
Inability to Stop
Repeatedly attempting to cut down or stop gambling but finding yourself unable to do so — despite a genuine desire to — is a hallmark characteristic of compulsive gambling that warrants professional support.
Neglecting Responsibilities
Allowing gaming sessions to interfere with work commitments, family obligations, social relationships, or personal health and wellbeing is a clear sign that gambling has moved from leisure to dependency.
Gambling to Escape Problems
Using gambling as a coping mechanism for stress, anxiety, depression, or personal difficulties rather than as a form of entertainment is a warning sign that the activity has taken on an unhealthy emotional role in your life.
Quick Self-Assessment
Answer the following questions honestly to help evaluate your current relationship with gambling. This is for self-reflection only — kr99 does not collect or store your responses to these questions.
1. Have you ever spent more money gambling than you originally intended to for that session?
2. Have you ever borrowed money or sold possessions in order to fund your gambling activity?
3. Do you feel restless, irritable, or anxious when you are unable to gamble?
4. Have family members, friends, or colleagues expressed concern about the amount of time or money you spend on gambling?
5. Have you ever gambled to escape feelings of stress, worry, depression, or loneliness?
6. After losing a session, do you feel a strong urge to return immediately and win the money back?
Interpreting your responses: If you answered "Often", "Frequently", "Regularly", or "Almost always" to any of the above questions, we encourage you to speak with our support team or take a time-out from the platform. These are not definitive clinical diagnoses — they are personal reflection prompts. If you are concerned, please seek professional guidance.
Ready to Enjoy Gaming Responsibly?
Explore kr99's full library of casino games, cricket betting markets, and slots — knowing that a full suite of safety tools is built into your account and our support team is available 24/7 whenever you need us.